New
Marlow 2.0 now drafts replies in 40 languages
Customer support that answers itself
Marlow reads your docs, learns your tone, and resolves the repetitive tickets. Your team keeps its time for the conversations that need a person.
Free for 14 days · No credit card
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Priya · 9:41
Hi, I upgraded to annual yesterday and my card shows two charges. Can you refund one of them?
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Trusted by 2,400 support teams
Product
One teammate for the whole queue
Marlow handles the questions you have answered a hundred times and routes the rest to the right person, with the context already attached.
01
Learns from what you already wrote
Connect your help center, past tickets and internal notes. Every answer links back to the exact source, so you can check it in one click.
72%
of tickets resolved without a person
02
Sounds like your team
Marlow studies your best replies and matches their tone, length and sign-off.
03
Knows when to hand off
Angry customer, legal question, low confidence: the ticket goes to a person with a summary on top.
04
Replies in 40 languages
Customers write in their language and get an answer in it. Your team reads everything in yours.
05
Private by default
Your conversations are never used to train models, and you choose where the data is stored.
How it works
Live in an afternoon, useful by the evening
Step 01
Connect your sources
Point Marlow at your help center, your inbox and any docs your team relies on. No migration needed.
Step 02
Review the first drafts
Marlow starts in draft mode. Approve, edit or reject each reply, and it learns from every choice.
Step 03
Turn on autopilot
Choose which topics Marlow can answer alone. Everything else still lands with your team.
Customer story
We went from a two-day backlog to answering most people in under five minutes. The team finally has time for the customers who really need them.
Ines Carvalho
Head of Support, Lumeo
4 min
median first response, down from 19 hours
68%
of tickets closed without escalation
4.8
average satisfaction score, out of 5
Pricing
Pay for answers, not for seats
Every plan includes unlimited teammates. You only pay for the tickets Marlow resolves.
Starter
$49
per month
For small teams answering the same questions every day.
500 resolved tickets
One shared inbox
Draft mode with approvals
Email support
Start free
Team
Most popular
$149
per month
For growing teams ready to let Marlow answer on its own.
3,000 resolved tickets
Unlimited inboxes
Autopilot by topic
Priority support
Start free
Scale
Custom
For companies with volume, compliance or regional needs.
Unlimited resolved tickets
Single sign-on and audit log
Choice of data region
Dedicated success manager
Talk to sales
FAQ
Questions, answered
Something else on your mind? Write to hello@marlow.example and a person will reply.
How long does setup take?
Most teams connect their sources and see the first drafts within an hour. There is nothing to install.
What happens when Marlow is not sure?
It hands the ticket to your team with a summary and the sources it found. You set the confidence level that triggers a handoff.
Which tools does it work with?
Marlow connects to the most common help desks, shared inboxes and knowledge bases, and has an API for everything else.
Is my customer data safe?
Data is encrypted in transit and at rest, never used to train models, and deleted on request.
Can I cancel at any time?
Yes. Plans are monthly, and you can cancel or change plan from your settings in two clicks.
Give your team its afternoons back
Connect your inbox today and review Marlow's first drafts before you finish your coffee.
Start free for 14 days